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7853 E. Arapahoe Ct., Suite 1250
Centennial, CO 80112
(888) 516-5995 |
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Contacts Info
@LifeSupportInstitute.com IntakeDesk
@LifeSupportInstitute.com Psychotherapist
@LifeSupportInstitute.com BehaviorSpecialist
@LifeSupportInstitute.com Intensive
Outpatient Coordinator
IOPCoordinator
@LifeSupportInstitute.com Family
Preservation Coordinator
FPCoordinator
@LifeSupportInstitute.com Developmental
Disabilities Coordinator
DDCoordinator
@LifeSupportInstitute.com SAFE
Home Studies Coordinator
SAFECoordinator
@LifeSupportInstitute.com |
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Rights
& Responsibilities In The Mental Health Field
LSBI believes that members should know their rights and
responsibilities. Please carefully review the following
information.
Member's
Rights In The Mental Health Field
As a
member you are entitled to:
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Receive
information about LSBI services, procedures, and clinical
guidelines. |
| Be
treated with respect, courtesy, and dignity. |
| Participate
in decisions regarding your treatment, recommended treatment
plans, and length of counseling. |
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Participate
in discussion of treatment options regardless of cost or
benefit coverage. |
| Have
your information and records treated confidentially, in
accordance with State and Federal laws |
| Voice
complaints or appeal about services received by LSBI
providers. |
| Make
suggestions and give comments to LSBI regarding our policies
and procedures. |
| Receive
prompt, competent, and courteous treatment from LSBI providers
and personnel. |
Member's
Responsibilities In The Mental Health Field
As a member you are entitled to:
| Get involved. It is
your responsibility to provide clinical and psychosocial
information in order for your provider to render and prepare
clinical evaluation and treatment.
| Participate in and follow
through with your agreed upon treatment plan when therapy was
initiated.
| Report unexpected changes
in your physical/mental/social condition to your practitioner.
| Treat LSBI personnel and
providers with courtesy and respect.
| Refuse treatment any time.
However, if you do so, you are responsible for any outcome of
your decision.
| Read your own insurance
certificates/evidence of coverage/other material outlining
your behavioral health coverage.
| If you do not understand
the information, you should ask questions either to network
providers, insurance company, human resources, or LSBI staff.
| Follow procedures for
authorization, as dictated by your health plan. |
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Appointments
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Keep scheduled appointments and
be on time for your sessions.
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If you have to cancel your
appointment, call your provider at least 24 hours in advance. |
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Financial
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Pay your financial
responsibility at the time of service, if applicable.
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Know your benefits and
exclusions of your health plan.
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Inform LSBI about any changes
in your eligibility or coverage. |
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Issues
and Concerns
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Advise LSBI of any problems you
may have and work with your representative to help resolve the
issue.
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Follow the procedure outlined
in your health plan benefit regarding complaints and appeals.
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Ask questions about the health
care and services you are receiving. |
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If you have any further questions
about your Rights &
Responsibilities in the mental health field please contact us by calling LSBI at
(888) 516-5995.
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