Rights & Responsibilities In The Mental Health Field
LSBI believes that members should know their rights and responsibilities. Please carefully review the following information.
 Member's Rights In The Mental Health Field
As a member you are entitled to:
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Receive information about LSBI services, procedures, and guidelines.
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Be treated with respect, courtesy, and dignity.
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Participate in decisions regarding recommended plans, and length of counseling.
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Participate in discussion of options regardless of cost or benefit coverage.
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Have your information and records treated confidentially, in accordance with State and Federal laws
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Voice complaints or appeal about services received by LSBI providers.
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Make suggestions and give comments to LSBI regarding our policies and procedures.
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Receive prompt, competent, and courteous services from LSBI providers and personnel.
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Member's Responsibilities In The Mental Health Field
As a member you are entitled to:
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Get involved. It is your responsibility to provide information in order for your provider to render and prepare evaluations and recommended plans. |
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Participate in and follow through with your agreed upon plan when therapy was initiated. |
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Report unexpected changes in your physical/mental/social condition to your provider. |
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Treat LSBI personnel and providers with courtesy and respect. |
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Refuse recommended plans any time. However, if you do so, you are responsible for any outcome of your decision. |
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Read your own insurance certificates/evidence of coverage/other material outlining your behavioral health coverage. |
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If you do not understand the information, you should ask questions either to network providers, insurance company, human resources, or LSBI staff. |
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Follow procedures for authorization, as dictated by your health plan. |
Appointments
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Keep scheduled appointments and be on time for your sessions.
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If you have to cancel your appointment, call your provider at least 24 hours in advance.
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Financial
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Pay your financial responsibility at the time of service, if applicable.
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Know your benefits and exclusions of your health plan.
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Inform LSBI about any changes in your eligibility or coverage.
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Issues and Concerns
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Advise LSBI of any problems you may have and work with your representative to help resolve the issue.
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Follow the procedure outlined in your health plan benefit regarding complaints and appeals.
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Ask questions about the health care and services you are receiving.
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If you have any further questions about your Rights & Responsibilities in the mental health field please contact us by calling LSBI at (888) 516-5995.
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